Auction terms

Before you bid

• You must be 18 or over to bid.
• You need an account with a confirmed email address, your first and last name, and a saved card.
• We only charge your card if you win, for the amount you bid.

Live auctions

• Everyone can see the current bid. Each bid must be at least the current bid plus the next step.
• A bid in the last few minutes resets the clock, so nobody is beaten by a last-second bid.
• The highest bid when the auction closes wins.

Silent auctions

• Bids are private. Nobody sees anyone else's bid, how many bids there are, or who is winning.
• You can increase your bid until it closes, but not lower it.
• The highest bid at the closing time wins. If two bids are the same, the one placed first wins.

Your bid is a promise

• Bids can't be withdrawn. If you made a genuine mistake, contact us and staff can cancel the bid.
• There is no hidden reserve. If you win, you pay what you bid.

If you win

• We charge your saved card once when the auction closes and email you a receipt.
• If the payment doesn't go through, you have 48 hours to pay using the link we send you. We remind you 6 hours before the time is up.
• If you don't pay in time, the item is offered to the next highest bidder at their own bid.
• We share your name and contact details with the person who donated the item, so you can arrange to collect your prize.